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Front Desk Associate

Summary Objective:

Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone.  Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team.  Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment.

Essential Functions:


* Deliver the ultimate fitness experience to every member, every time


* Provide the highest level of customer service to all members, guests and visitors upon arrival


* Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave


* Actively recruit and retain members


* Answer questions, solve problems, and refer comments and concerns appropriately

Job Responsibilities:


* Answer phones, field questions, and route calls in keeping with Front Desk standards


* Perform cash, check, and credit card transactions accurately


* Schedule courts and program services for members


* Maintain a clean and organized front desk and lobby area


* Use online computer software for member check-ins, updating member accounts as needed


* Attend all scheduled meetings and trainings


* Understand and follow employee standards of conduct and ethics


* Understand and uphold club building, facilities, service, program, and emergency procedures


* Assume other duties as assigned


* Work morning, evening, and weekend shifts as necessary

Required Knowledge, Skills & Abilities:


* Excellent verbal and nonverbal communication skills


* Excellent listening skills


* Strong work ethic that includes punctuality, organization, and attention to detail


* Ability to maintain a friendly, enthusiastic, and positive attitude


* Outwardly facing professional appearance to include a smile, uniform, and name tag


* Confidence and desire to create new relationships quickly


* Ability to quickly acquire and apply new knowledge and skills


* Ability to multitask and work well under pressure


* Basic computer skills (MS Office, email, MS Windows)


* Familiarity with basic cash-handling procedures

Required Experience, Education & Certifications:


* High school diploma or GED preferred


* Six months experience in a health club, customer service, or retail role preferred


* Current CPR/AED and First Aid certifications preferred

Physical Activities Required:

Physical demands listed here are representative of those that must be met to successfully perform essential job functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


* Standing long periods of time


* Ability to lift 30 pounds unassisted


* Daily walking, lifting, bending, squatting, and reaching


* Clear...




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