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Inside Sales Representative

Position Summary:

This position is based in Singapore (preferred but not limited to), and is responsible for managing the sales for Illumina primarily in the South East Asia region specific to marketing campaigns, products lines, accounts and/or sales opportunities principally via phone and e-mail.

Includes engaging with existing customers, qualified sales leads and Sales Channel Partners, guiding customers to the Illumina products that best meet their needs, coordinating with internal resources to address customer questions/objections, providing budgetary pricing, creating and submitting individualized quotes and closing the sales process through the point of order receipt.

Requires strong alignment to team-based selling approaches, working closely with the local sales and marketing teams to meet and exceed sales quotas for a specific product line and/or sales territory.

All About You

Responsibilities:


* Manages the customer sales process for specific campaigns, products lines, accounts and/or sales opportunities.

Principle engagement of customers through phone and e-mail, but occasional travel likely (~20-30% travel load).


* Customer engagement includes:


* Contacting existing customers and qualified sales leads, guiding customers to the Illumina products that best meet needs, coordinating with internal resources to address customer questions or objections, providing budgetary pricing, creating and submitting individualized quotes and closing the sales process through the point of order receipt.


* Establishing and maintains strong, positive, productive relationships with customer accounts including product end-users, management and purchasing contacts.


* Outbound contact to existing and prospective customers to identify sales opportunities, promote relevant marketing/sales promotional programs and initiate the sales process.


* Work collaboratively with regional channel partners to drive focused sales and marketing campaigns as well as develop inside sales knowhow in indirect channel territories.


* Internally, works collaboratively with Territory Account Managers & Field marketing team to meet and exceed sales quotas for a defined product line and/or sales territory.

This Includes: establishing new customers and maintaining/growing existing customer accounts through specific campaigns or follow-up, supporting sales activities of field sales team by collaborating with sales channel partners.

Additional responsibilities include liaison with marketing team (Segment Marketing and Marketing Communications) in defining and managing campaigns to grow sales in specific product lines or develop particular markets (SEA and India).

Resourceful in conducting market research including conducting online research, consolidating market reports and interviewing external parties.


* Responsible for entering and maintaining lead, customer and sales opportunity forecast data into CRM database.

All listed tasks and respon...