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Field Applications Scientist, Japan

Position Summary:

As a Field Application Scientist, you will provide applications support (installation, system validation, customer training, pre/post sales technical consult) to customers using Illumina's high throughput sequencing and microarray systems.

Tasks and Responsibilities:


* Coordinating and executing on installations including facility inspections, instrument validation, and customer training independently, without significant supervision and help.


* Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments, including complicated cases, managing customers according to their situation with broader perspective.


* Developing and maintaining positive relationships with customers in assigned territory.


* Helping to maintain and increase product usage and supporting sales efforts through technical presentations and demonstrations.


* Contribute to improve key company processes that support our mission of building a world-class customer support organization.


* Acting as a key contributor of customer feedback to marketing and product development teams.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Education:


* PhD in Genetics, Molecular Biology or Bioinformatics required, OR M.S.

plus minimum 2 years of relevant experience

Preferred Experience:


* Prior field experience supporting customers using sequencing or array technologies preferred


* Demonstrated understanding of commonly-used sequencing data analysis software applications preferred


* Demonstrated experience with next gen or high throughput sequencing sample prep technologies and protocols preferred


* Experience in clinical NGS applications preferred


* Demonstrated experience with instrumentation such as liquid handling robotics and optical scanners preferred


* Outstanding problem solving and interpersonal skills


* Demonstrated high-level written and verbal communication


* Excellent communication skills in English


* 3-5 years biotech experience preferred

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.




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