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Principal Consultant - US

Infosys – Engineering Services – Principal Consultant – US-Genesys

Are you looking for a change? Do you want to collaborate with some of the best talent in the industry? Are you ready to join a company whose passion is to really make a difference to enterprises, the community and the world? Then you are the one that we are looking for to be part of our growing team. 

Wanted: Global Innovators To Help Us Build Tomorrow’s Enterprise

As a Principal Consultant, you will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development and deployment.  You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables.  As a thought leader in your domain, you will be the key advisor to architecture and design reviews.

You will anchor business pursuit initiatives, client training, in-house capability building.  You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. 

Location for this position is Austin,TX.

This position may require travel and/or relocation.
U.S.

citizens and those authorized to work in the U.S.

are encouraged to apply.

We are unable to sponsor at this time.

Qualifications
Basic
• Bachelor’s degree or foreign equivalent required from an accredited institution.

Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 11 years of experience with Information Technology.

Preferred
• Experience in Voice Design and Development and Call flow using Genesys Components (eg CCPulse,GA, GAX, Agent Desktop, Webservices).
• Knowledge on Email, Chat Architecture and flows
• Experience n ORS Voice Design and Call Flow
• Experience in Voice, Email, Chat Strategy Development using IRD 
• Experience in Troubleshooting TSrv, SIP Server, URS, ORS, StatServer, IxnServer, UCS logs

The job entails sitting as well as working at a computer for extended periods of time.

Should be able to communicate by telephone, email or face to face.

Travel may be required as per the job requirements.

About Us
Infosys is a global leader in consulting, technology and outsourcing solutions.

We enable clients, in more than 30 countries, to stay a step ahead of emerging business trends and outperform the competition.

We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.

Visit www.infosys.com to see how Infosys (NYSE: INFY), with US$8.25 billion in annual revenues and 160,000+ employees, is Building Tomorrow's Enterprise® today.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin




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