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Resident Manager

Join a Company Built on Commitment and Care.

Corvias [kore-vee-us] is rooted in the Latin phrase “by way of the heart.” It represents the commitment we make to our partners.

The passion we bring to making a real difference in the world.

And serves as our daily reminder to lead with our hearts, speak from our conscience, and improve local communities — and society at large — through every one of our partnerships.

From state initiatives to municipal programs to military housing efforts, we partner with government organizations to celebrate and reinforce the best parts of their communities.

And we help educational institutions develop and improve on existing assets so they can focus on providing a world-class education.

We take our work personally because, just like our partners, we’re engaged citizens and community members with a vision for a better tomorrow.

And a plan to make our vision a reality.

How You’ll Contribute to the Team

At Corvias, we embrace a work ethic that isn’t defined by ranks and titles so that we’re continuously able to answer the question, “what will it take to get this done?” We’ll expect you to lead by example and take a hands-on approach to the day-to-day oversight of the resident experience.

You’ll balance your customer service and leadership skills as you:

* Oversee the day-to-day resident relations and account management functions and partner with cross-functional collegues to ensure a positive resident experience.

* Oversee the analysis, processing, and reconciling of all housing-related resident financial transactions, identifying variances and resolving discrepancies as needed.

* Assume a proactive role in enhancing the resident experience by personally resolving complex or sensitive resident concerns, questions, and requests, and addressing chronic resident noncompliance with community policies.

* Design and deploy resident information and engagement campaigns aimed at increasing resident satisfaction as measured by survey responses and community ranking.

* Create accountability and ownership among team members; communicate clear expectations, supervise, and provide timely performance feedback.

* Lead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations.

* Develop and maintain win-win relationships with key partner stakeholders, respond to partner requests, and collaborate as necessary to ensure program effectiveness.

* Perform all duties of a Resident Associate as needed, and other duties as assigned.

You will be called upon to make a meaningful contribution to the larger goals of the organization and will be accountable for:

* Assuming a proactive role in increasing the efficiency of operations and resident satisfaction.

* Ensuring procedures and processes meet business requirements and create a positive experience for prosp...

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