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Telecom/Network Specialist

City

Rochester

State

Minnesota

Telecommute

No

Department

Information Technology

Why Mayo Clinic

Position will be responsible for the operation, monitoring and maintenance of Mayo's enterprise network infrastructure.

Will participate in a call center providing level 2 support.

Duties would include answering service calls, utilizing incident tracking systems, monitoring for network failures, assigning and escalation of incidents to other support groups, and participating in implementations of new infrastructure.

Person must be able to be self-directed but also work well within a team environment.

Position description

Responsible for installation and problem solving related to infrastructure hardware or software.

Under general supervision, configures, installs, monitors, diagnoses, and repairs enterprise telecom/data network equipment.

Installs and upgrades equipment according to specifications and needs of the equipment user.

Prioritizes calls based on established prioritization policies and practices.

Responsible for internal escalation during outages or periods of degraded system performance.

Interfaces with customers during outages where the loss of service may have a serious impact on their ability to do their job.

Provides input to testing of new products.

Provides input to telecom/network engineers on supportability of products.

Occasionally works under stressful conditions, participating in implementations and troubleshooting efforts that may have significant patient care and/or financial impact to the organization.

Demonstrates knowledge of basic telecom/network monitoring and management tools.

Provides input to coworkers evaluations.

Qualifications

Bachelor's degree in a technical discipline or an Associate's degree with a minimum of 2 years professional

technical work experience.

A minimum of 4 years of professional technical experience required for individuals

without a degree.

Other Qualifications: Knowledge of telecom/network protocols, 7-layer OSI model, software, hardware, and cabling systems.

Must be able to work with minimum direction and work effectively in a team environment.

Must be customer focused and possess excellent communications and interpersonal skills to interact with a variety of personnel at various levels within and outside the institution.

Good organizational and time management skills are required to handle the workload and prioritize repairs.

Solid analytical and troubleshooting skills are also a necessity.

Exemption status

Non-exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.

The minimum pay rate is $23.65 per hour.

Benefits eligible

Yes

Schedule

Full Time

Hours / Pay period

80

Schedule details

Night shift 10pm to 8am.

Four ten hour shifts.

Weekly shift begins Tuesday night at 10pm and ends Saturday Morning at 8am.

Weekend schedule

Saturdays

Site description

Mayo Clinic is located in the heart of...




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