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Technical Support Specialist - 16354

Description

Huntington Ingalls Industries - Technical Solutions Division, Integrated Mission Solutions Group (Camber Corporation) provides mission-critical engineering and technical service to Information Technology, Federal Civilian, and National Security, Aerospace & Defense and International government and commercial customers at over 100 locations worldwide.

HII-TSD, Integrated Mission Solutions Group (Camber Corporation) is currently seeking a Technical Support Specialist to work out of their Merrifield, VA office.

The following statements of duties and responsibilities are intended to describe the general nature and level of work being performed by individuals assigned to this position.

These statements are not intended to be an exhaustive list of all duties and responsibilities required of all personnel within this position.

Actual duties and responsibilities may vary depending upon assignments and other factors.

Requirements:


* The selected applicants will be subject to a security investigation and must meet eligibility requirements to classified information


* Minimum of one year experience working a technical support


* Willing to work any day of the week.

Current hours of operation are M-F 0600-1900; Saturday 0600-1400; Sundays/Holidays 0500-1200 EST.


* Experience working cooperatively with technical support groups when troubleshooting network issues via bridge calls, email, and instant messenger and other communication tools.


* Shall have knowledge, skills, and abilities in some or all of the below:
+ Computer operations background​
+ Computer networking knowledge
+ Verify network timings
+ Verify proper sequential operation
+ Verify data transmission & data return formats


* ​Must have good oral and written communication skills to support communication and incident ticket documentation of all interactions with callers or users, including but not limited to: phone, email, in-person, and other communication formats.

Desired qualifications:


* Active public trust clearance


* Experience using Service Now incident ticket system


* Familiarity with USPS mail processing systems (operations, equipment and/or software)


* Familiarity with the suite of Intelligent Mail Barcodes


* Familiarity with USPS PASS or DSS software/hardware


* College degree

Duties:


* Use support desk incident tracking systems


* Create and manage incident (issue) tickets, provide caller with ticket number and estimated resolution time


* Verify that software/equipment is properly configured and network connectivity is operational and correct connected to the network


*  Follow helpdesk scripts to analyze and resolve system hardware and software issues, troubleshoot network and communication problems, and transfer or escalate issues


*  Escalate issues as needed to next Tier support


*  Conduct follow-up to ensure issue is re...




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