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Director of Residential Lending Quality Assurance

Associated Bank is an equal opportunity employer committed to creating a diverse workforce.

We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: or call: (800) 878-3282.


Under limited direction from the Director of Residential Lending; provide overall leadership and management of the activities for the following functions which may apply to individual or all areas within Residential Lending (Servicing & Originations).

Such as: Implement and manage Quality Assurance data, compliance and procedural checkpoints in all aspects of Residential Lending origination and servicing, direct Vendor Management, Repurchases, Servicing Transfers in and out, Invoicing and invoice support, regulatory updates, training, policy/procedural development and internal/external Audit coordination, including CIT/PFD tracking and follow up.

Establish and ensure accomplishment of department goals and objectives by administering procedures and training and testing.

Ensure regulatory, investor, department and company guidelines are being met, as required while also minimizing the company's exposure to financial loss.

Lead, participate and/or manage certain functions in mergers, acquisitions, system upgrades and other major projects as applicable.

Recommend change, improvements in processes and efficiencies.

Manage creation of all policies and procedures and training throughout all business lines.

Responsible for coaching and developing staff, performance management, employee relations, staffing, and budget adherence.

Act as a liaison for all Residential Loan Servicing by building strong relationships with internal and external partners; CCS, CQA, CAS, OCC, CFPB, IT, and Customer Care.

Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements.

Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management.

This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline.

Problem Solving
Regulation and Compliance
Internal Consulting/Facilitation
Budget Attainment
Workflow & Efficiency Analysis


Responsible for managing the development, implementation and reporting on the inline quality assurance checkpoi...

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