Phone Customer Service Representative Level 1
We are looking for customer service representatives to work in our facility in Des Moines, Iowa to provide excellent customer service via in-bound telephone calls (includes upsell/cross-sell offers).
Continually performs and meets performance standards of this position.Â
Skills You Needâ€¦
* Minimum typing requirements of 25 wpm
* Simultaneously navigate multiple PC screens and systems
* Passionate about helping others
* Speak in a pleasant tone, retain composure and gain confidence of the customer
* Proficient ability to read, write and speak the English/Spanish language
Problem Solving Skills
* Identify and anticipate customer needs
* Effectively prioritize work time to ensure productivity standards are achieved
* Comfortable working under pressure
* Make customers feel valued and appreciated
* Attitude to thrive in a fast paced, challenging, team-oriented culture
* Customer Service background or experience working with people
Mandatory Training Class:
January 15th- February 9thÂ Â
Monday - Friday 9am - 5pm
* (Paid Training and Mandatory)
* Set Work schedule after training
What we offer:
When you accept a new job, you're looking for more than a salary.Â At CDS Global, employee benefits are a significant part of your compensation package.Â The CDS Global compensation program is designed not only to attract and retain, but also to reward high-performing employees.Â Surveys are conducted annually to ensure that our salaries remain competitive in the marketplace.Â Employees receive merit increases and may also receive a salary increase when promoted internally.
* Health Insurance
* Employee Savings Plan - 401(k)
* Life Insurance
* Wear jeans every day
* Regular events that bring you and your coworkers together outside the office for fun, informal eventsÂ
* Free on-site fitness facility
* Free parking
* Discounts available through CDS Global and Hearst, our parent company
Why Work @ CDS Globalâ€¦
* Career building experience!
* Top-notch paid training!
* A workplace thatâ€™s never boring!
* Opportunity to make people smile every day!
* Rewards and recognition that will ignite your career!
* Amazing coworkers!
* Benefits and PTO
* Take home $12.00 per hour
This is a long-term position.
Criminal background checks are conducted on qualified candidates.
More Jobs from CDS Global US
- Technology Analyst - US
- Registered Nurse Practice - St Francis Bilingual (English/Spanish)
- Manager Infection Control
- Transport Nurse- 7pm-7am, 72 hours every two weeks
- Facilities Technician
- Lead Process/Production
- Career Product Surface Prep - Plant 19
- Design Engineer
- Car Install (MECP Basic, Geek Squad)
- Inventory Specialist
- Inventory Specialist
- Best Buy Mobile Sales Consultant
- Specialty Sales Manager, Connections
- Geek Squad Double Agent, Appliance
- Geek Squad Delivery Experience Cadet
- Geek Squad Agent
- Best Buy Sales Consultant â€“ Computing and DI
- Magnolia Design Center System Designer