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Phone Customer Service Representative Level 1

We are looking for customer service representatives to work in our facility in Des Moines, Iowa to provide excellent customer service via in-bound telephone calls (includes upsell/cross-sell offers).

Continually performs and meets performance standards of this position. 

Skills You Need…

Technical Skills

* Minimum typing requirements of 25 wpm

* Simultaneously navigate multiple PC screens and systems

Communication Skills

* Passionate about helping others

* Speak in a pleasant tone, retain composure and gain confidence of the customer

* Proficient ability to read, write and speak the English/Spanish language

Problem Solving Skills

* Identify and anticipate customer needs

* Effectively prioritize work time to ensure productivity standards are achieved

* Comfortable working under pressure

Customer Focus

* Make customers feel valued and appreciated

* Attitude to thrive in a fast paced, challenging, team-oriented culture

* Customer Service background or experience working with people


Mandatory Training Class:
January 15th- February 9th  
Monday - Friday 9am - 5pm


* (Paid Training and Mandatory)

* Set Work schedule after training

What we offer:

When you accept a new job, you're looking for more than a salary.  At CDS Global, employee benefits are a significant part of your compensation package.  The CDS Global compensation program is designed not only to attract and retain, but also to reward high-performing employees.  Surveys are conducted annually to ensure that our salaries remain competitive in the marketplace.  Employees receive merit increases and may also receive a salary increase when promoted internally.

* Health Insurance

* Employee Savings Plan - 401(k)

* Life Insurance


* Wear jeans every day

* Regular events that bring you and your coworkers together outside the office for fun, informal events 

* Free on-site fitness facility

* Free parking

* Discounts available through CDS Global and Hearst, our parent company


Why Work @ CDS Global…

* Career building experience!

* Top-notch paid training!

* A workplace that’s never boring!

* Opportunity to make people smile every day!

* Rewards and recognition that will ignite your career!

* Amazing coworkers!

* Benefits and PTO

* Take home $12.00 per hour

This is a long-term position.

Criminal background checks are conducted on qualified candidates.


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