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Phone Customer Service Representative Level 1

We are looking for customer service representatives to work in our facility in Des Moines, Iowa to provide excellent customer service via in-bound telephone calls (includes upsell/cross-sell offers).

Continually performs and meets performance standards of this position. 

Skills You Need…

Technical Skills


* Minimum typing requirements of 25 wpm


* Simultaneously navigate multiple PC screens and systems

Communication Skills


* Passionate about helping others


* Speak in a pleasant tone, retain composure and gain confidence of the customer


* Proficient ability to read, write and speak the English/Spanish language

Problem Solving Skills
 


* Identify and anticipate customer needs


* Effectively prioritize work time to ensure productivity standards are achieved


* Comfortable working under pressure

Customer Focus


* Make customers feel valued and appreciated


* Attitude to thrive in a fast paced, challenging, team-oriented culture


* Customer Service background or experience working with people

Commitment

Mandatory Training Class:
January 15th- February 9th  
Monday - Friday 9am - 5pm

 


* (Paid Training and Mandatory)


* Set Work schedule after training

What we offer:

When you accept a new job, you're looking for more than a salary.  At CDS Global, employee benefits are a significant part of your compensation package.  The CDS Global compensation program is designed not only to attract and retain, but also to reward high-performing employees.  Surveys are conducted annually to ensure that our salaries remain competitive in the marketplace.  Employees receive merit increases and may also receive a salary increase when promoted internally.


* Health Insurance


* Employee Savings Plan - 401(k)


* Life Insurance


* PTO


* Wear jeans every day


* Regular events that bring you and your coworkers together outside the office for fun, informal events 


* Free on-site fitness facility


* Free parking


* Discounts available through CDS Global and Hearst, our parent company

 

Why Work @ CDS Global…


* Career building experience!


* Top-notch paid training!


* A workplace that’s never boring!


* Opportunity to make people smile every day!


* Rewards and recognition that will ignite your career!


* Amazing coworkers!


* Benefits and PTO


* Take home $12.00 per hour

This is a long-term position.

Criminal background checks are conducted on qualified candidates.

AA/EOE




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