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Phone Customer Service Representative Level 1

The work from home Customer Service Representative position requires the work to be performed within 60 miles of our Boone, Iowa facility.  Do you reside within 60 miles of Boone, Iowa?  If so can you provide a clean, safe, noise-free work space and a broadband connection with minimum download speed of 5 mbps upload speed of 1 mbps.

 Computer and peripherals would be provided by CDS Global.  We also have positions available in our facility.
What We Do…

We Power.

We Connect.

We Simplify.

CDS Global is the leading provider of end-to-end business process outsourcing.

With more than 40 years of expertise, we support marquee brands across industries, including media, nonprofits, utilities and consumer products.

Powering elite operations worldwide, CDS Global makes businesses more efficient and cost-effective.

We support more than 1,100 brands across the globe and reach one out of every two people in the United States alone, helping to connect clients with customers subscribers and donors by creating meaningful and seamless interactions using our data-driven solutions.

From order management and payment processing to customer service and data analysis, we simplify and streamline business operations.

What You Will Do…                    

Customer Service Representatives receive inbound calls and provide exceptional customer service to consumers in the magazine and products industry.

This includes responding to product and service inquiries, processing payments, updating accounts and up-selling customers from around the globe.
Skills You Need…
Technical Skills


* Minimum typing requirements of 25 wpm


* Simultaneously navigate multiple PC screens and systems

Communication Skills


* Passionate about helping others


* Speak in a pleasant tone, retain composure and gain confidence of the customer


* Proficient ability to read, write and speak the English language

Problem Solving Skills


* Identify and anticipate customer needs


* Effectively prioritize work time to ensure productivity standards are achieved


* Comfortable working under pressure

Customer Focus


* Make customers feel valued and appreciated


* Attitude to thrive in a fast paced, challenging, team-oriented culture


* Customer Service background or experience working with people

Commitment


* MANDATORY training (Please choose one): 

1.
1.

   January 8 –  February 2       Monday – Friday  9am – 4pm
2.

    February 5 - March 2          Monday - Friday   9am - 4pm
3.

    February 5 - March 9          Monday - Friday   4pm - 9pm



* Set work schedule determined during the interview process.


* Minimum of 20 hours/week.
     

Why Work @ CDS Global…


* Career building experience!


* Tiered advancement levels for career growth!


* Top-notch paid training!


* A workplace that’s never boring!


* ...




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