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Call Center Rep

Logistics done differently.

At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations.

As a Call Center Representative, you will be responsible for providing exceptional customer service in a fast-paced work environment. On our team, you’ll have the support to excel at work, and the resources to build a career you can be proud of.   

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

* Provide assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges

* Diagnose, assess, and resolve problems or issues in a timely manner; communicate with customers when necessary to advise shipment delays and/or share information necessary to process orders

* Provide excellent customer service at all times; handle customer complaints and concerns in a professional manner, and obtain customer feedback

* Complete forms and determine necessary changes for service requested; process changes or cancellations to delivery orders

* Assist in initiating orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)

* Assist in monitoring progress of delivery routes throughout the U.S.

* Scan anti-tip and haul-away pods, and verify that stamps are completed correctly

What you need to succeed at XPO:

At a minimum, you’ll need:

* High school diploma or equivalent

* Proficient with Microsoft Office Suite (Word, Excel, and MS Office), web-based applications, and other business software 

* Ability to work independently under tight deadlines in a rapidly-changing environment

* Excellent verbal and written communication skills; ability to follow verbal and written instructions

* Ability to handle stressful situations resulting from a high volume of phone calls, technical problems, frustrated customers, and changes in departmental priorities or procedures

* Ability to use logic and problem-solving skills to resolve issues, navigate between dual monitors, familiarity with time zones, etc.

* Ability to perform routine mathematical calculations

* Exceptional attention to detail, with good organizational and multitasking skills

It’d be great if you also have:

* 1 year of experience in a customer service-oriented role

* Experience in a call center environment

* Bilingual English/Spanish

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others.

We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

We are proud to be an Equal Opportunity/Affirmative Actio...

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