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Customer Onboarding Specialist

EasyPost is hiring for an Onboarding Specialist to set up our customers up for long-term success by managing the implementation process for our new accounts.

As an Onboarding Specialist, you will drive adoption and customer value by delivering a world-class, on-time, and value-oriented onboarding experience. 


* Lead the implementation of many new fulfillment customers concurrently

* Communicates and manages internal and external onboarding requirements and expectations with customers and internal stakeholders

* Align customer expectations and the EasyPost solution

* Manage customer expectations effectively

* Keeps record of customer interactions and completed setup steps in our CRM system (

* Develop an intimate understanding of customers’ businesses and strategic objectives

* Design and execute against detailed project plans to ensure on-time delivery

* Assist in the design and optimization of various onboarding programs

* Coordinate cross-functional resources and input (Customer Success, Operations, Engineering, Sales)

* Mitigate project risk by communicating clearly and escalating internally when appropriate

* Establish strong, lasting relationships with key customer stakeholders


* BA/BS degree or equivalent

* Excellent interpersonal and written communication

* Ability to manage multiple priorities in fast-paced environment with flawless execution; working collaboratively with cross-functional teams

* Analytical mind with creative problem-solving abilities

* Love of data, and a thorough understanding of how data-driven decision making transforms a product or business

* Extreme attention to detail with excellent writing and editing skill

* Always innovating; never satisfied with the status quo

* Ability to work independently with self-direction and with team members on joint tasks and initiatives

* Strong work ethic with high energy and willingness to learn on the job

What We Offer:

* Competitive salary

* Comprehensive medical, dental, and vision benefits

* Flexible work schedule and paid time off

* The opportunity to make massive contributions at a fast-growing start-up

* A great place to work with a collaborative team and culture

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