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Customer Onboarding Specialist

EasyPost is hiring for an Onboarding Specialist to set up our customers up for long-term success by managing the implementation process for our new accounts.

As an Onboarding Specialist, you will drive adoption and customer value by delivering a world-class, on-time, and value-oriented onboarding experience. 

Responsibilities:



* Lead the implementation of many new fulfillment customers concurrently


* Communicates and manages internal and external onboarding requirements and expectations with customers and internal stakeholders


* Align customer expectations and the EasyPost solution


* Manage customer expectations effectively


* Keeps record of customer interactions and completed setup steps in our CRM system (Salesforce.com)


* Develop an intimate understanding of customers’ businesses and strategic objectives


* Design and execute against detailed project plans to ensure on-time delivery


* Assist in the design and optimization of various onboarding programs


* Coordinate cross-functional resources and input (Customer Success, Operations, Engineering, Sales)


* Mitigate project risk by communicating clearly and escalating internally when appropriate


* Establish strong, lasting relationships with key customer stakeholders

Requirements:



* BA/BS degree or equivalent


* Excellent interpersonal and written communication


* Ability to manage multiple priorities in fast-paced environment with flawless execution; working collaboratively with cross-functional teams


* Analytical mind with creative problem-solving abilities


* Love of data, and a thorough understanding of how data-driven decision making transforms a product or business


* Extreme attention to detail with excellent writing and editing skill


* Always innovating; never satisfied with the status quo


* Ability to work independently with self-direction and with team members on joint tasks and initiatives


* Strong work ethic with high energy and willingness to learn on the job

What We Offer:



* Competitive salary


* Comprehensive medical, dental, and vision benefits


* Flexible work schedule and paid time off


* The opportunity to make massive contributions at a fast-growing start-up


* A great place to work with a collaborative team and culture




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