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Customer Service Specialist

This role is part of our WinField United business that provides crop inputs and insights to farmers through our network of independent ag retailers.

Through our leadership expertise, high quality products, rich data and innovative ag technology, we strive to help the retailers and farmers they serve intelligently advance agriculture and help farmers win in every field around the world. 

 

 

Summary: Provide Customer Service and administration support select group of target Aligned Owners.

This position is designed to provide “Best In Class” service & support to our owners.
 
Essential Duties and Responsibilities include the following:


* Responsible for customer service for a select group owners/customers and sales team.

This communication will be direct with the owner/customer and sales reps and includes but is not limited to:
+ Load/release numbers needed or issues
+ Invoice copies and/or explanation
+ Copies and/or explanation of Bill of Ladings/Weigh Bills
+ Customer Accounts receivable statements
+ Contract balances and reconciliation
+ Expiring contract notifications
+ Performance and Value Brands support
+ Supplier allocations
+ Customer trucks that cannot get loaded at a terminal


* On-call responsibilities after hours and weekends


* Other duties and responsibilities that may be assigned or needed.

Supervisory Responsibilities: There are no supervisory responsibilities for this position. 
 
Competencies - To perform the job successfully, anindividual should demonstrate the following competencies:
 
Organizational Support - Prioritizes and plans work activities efficiently; Aligns work with strategic goals; Follows policies and procedures, and management direction; Completes administrative tasks correctly and in a timely manner; Contributes to building and interacting within a team environment in a positive, can-do attitude; Upholds organizational values and meets productivity standards.
 
Customer Service - Able to deal with people in a professional manner; Manages difficult or emotional customer situations; Responds promptly to customer needs for service and assistance; Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Able to deal with frequent delays or unexpected events; Meets commitments.
 
InterpersonalSkills - Maintains strict confidentiality; Keeps emotions under control; Communicates effectively with other employees, customers, vendors and staff; Speaks clearly and listens to get clarification; Responds well to questions; Able to read and interpret written information; Ability to initiate and maintain business relationships by phone; Demonstrates attention to detail.
 
Self-Management- Uses time efficiently; Able to handle multiple tasks simultaneously; Reacts well under pressure; Gathers and analyzes information skillfully, thoroughly and accurately; Uses reason even when dealing with emotional topics; Capable to work independently  and takes responsibility for own actions; Treats others with respect and consideration; Works with integrity and ethically; Is consistently at work and on time; Adapts to changes in the work environment; Must be willing and able to work long or irregular hours during peak seasons (including weekends, if necessary).
 
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