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Inside Sales Engineer, Instruments

SUMMARY OF ROLE

The Inside Sales Engineer assists customers by identifying the best solution for their application; offers and sells complete product solutions; provides commercial and technical support to customers; always aims to provide the highest standards of customer service in accordance with the Think Customer principles; works with peers, Outside Sales, Service Engineers, Product Managers, Business Managers, etc.

PRINCIPLE JOB RESPONSIBILITIES

• Qualify customer requests for quotation to ensure that a quote will meet the customers’ application and operational needs.
• Prepare customer quotations that are on time, technically accurate, commercially verified, offering the best all-round solution.
• Follow-up on quotations with customers as agreed with Outside Sales.
• Negotiate sales orders within agreed delegation of authority.
• Maintain accurate and complete records in CRM.
• Ensure that purchase orders are commercially complete and accurate before processing for order entry in accordance with relevant procedures.
• Answer customer questions.
• Provide advice on technical solutions and benefits.
• Communicate with manufacturing locations for queries regarding lead-time, specials, etc.
• Provide after-sales service to customers.
• Attend customer meetings as required, including customer site visits.
• Ensure activities are carried out inline with agreed departmental KPIs.
• Attend relevant technical and commercial trainings as required to maintain a high level of product and process knowledge, including new products as and when released.
• Comply with local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics policy, with respect to all business activities.
• Other responsibilities as reasonably required.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Bachelor degree or equivalent in a relevant engineering field
• Minimum of 3 years relevant work experience in same industry
• Fluent in English (verbal, reading and writing)

CORE COMPETENCIES (Lominger preferred)

Action Oriented
Approachability
Customer Focus
Functional / Technical Skills
Integrity & Trust
Interpersonal Savvy
Listening
Perseverance




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