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Crew

Crew Member – General Job Description

Essential Functions / Position Standards

The essential functions and position standards of a crew member are listed below.  Generally, it is necessary for a crew member to be crossed-trained in at least three positions.  Each position does not necessarily exist in every restaurant, and sales volumes dictate which positions will be used and for how long on each shift.  An individual must be able to perform each necessary function satisfactorily.  Wendy’s will, upon request, provide reasonable accommodation in accordance with the ADA to known physical or mental limitations of an otherwise qualified employee or applicant with a disability, unless doing so would cause Wendy’s undue hardship.

Runner/Line Coordinator – This position is responsible for seeing that all orders (dining room and pick-up window) are assembled correctly within the stated time goals.  The position must be able to reach the condiment stand which typically is 4 ft.

high and 3 ft.

deep.

Grill – This position (i) must turn and press meat on a grill surface that has a temperature of 480° and is 3ft high, (ii) places potatoes in a 350° oven, (iii) is responsible for a visual check of cooked products on the grill to ensure proper quality standards are maintained, (iv) must determine customer orders from order screen on service line or head set, and (v) must pull a platen that is 2ft from the grill surface.  The grill has a depth up to 4 ft and the operator must be able to reach the back.

Fries/Nuggets – This position must be able to (i) portion and serve fries and nuggets, (ii) determine customer orders from order screen on service line or head set, (iii) enter the walk-in cooler periodically during each shift to pull cases of fries or nuggets each weighing up to 40 lbs, (iv) cook fries or nuggets in 350° shortening, (v) pick up fry basket from shortening, (vi) hold stationary for 5 seconds to drain, and (vii) empty fry basket into fry bin.

Sandwiches - This position must be able to (i) prepare sandwiches and baked potatoes according to specifications, (ii) determine customer orders from order screen on service line or head set, (iii) reach the back of the sandwich station which is up to 4ft deep, and (iv) reach buns from the bun warmer located over the sandwich station at a height of approximately 59 – 66 inches. 

Drinks – This position must be able to (i) portion and serve hot and cold drinks, chili, Frosties and other beverages, and (ii) replenish ice several times during a shift.  A bucket of ice weighs approx.

15 lbs and must be carried several feet.

Register – This position must be able to (i) appropriately greet customers, (ii) take and key orders into the register, (iii) quickly and accurately count money, and (iv) complete payment transactions with the customers.  If the register operator is assigned to the Pick-Up Window, the position must perform all transactions above through a window and be ab...




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