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Front Desk Agent - InterContinental Stephen F. Austin Hotel

Are you ready to be a Front Desk Agent?
 
As part of our commitment to giving you Room to Grow, we want you to have the information necessary to take advantage of career opportunities worldwide.  Is your career goal taking you toward a position as a Front Desk Agent?  If so, read on and see if this position is what you're looking for…
 

FINANCIAL RETURNS


*  Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.


* Control and release guest safe-deposit boxes.


* Up-sell rooms where possible to maximize hotel revenue.

PEOPLE


* Answer phones in a prompt and courteous manner.


* Welcome guests in a friendly, prompt and professional manner.  


* Register guests, issue room keys, provide information on hotel services and room location.  


* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

GUEST EXPERIENCE


* Respond appropriately to guest complaints.  


* Make appropriate service recovery gestures in order to ensure total guest satisfaction.  


* May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

RESPONSIBLE BUSINESS


* Promote team work and quality service through daily communications and coordination with other departments.  


* Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Requirements include holding a High School diploma or equivalent, plus one year front desk/guest service experience. Some college is preferred.  You may be required to work nights, weekends, and/or holidays.
 
In return we'll give you a competitive financial and benefits package which includes free shift meals, 31 day LOCAL bus pass at a reduced rate, healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.

Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
 
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.




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