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Residential Closed Loan Quality Assurance Technician II/III, Green Bay

Associated Bank is an equal opportunity employer committed to creating a diverse workforce.

We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: or call: (800) 878-3282.

Under moderate supervision, thoroughly analyze closed loan file documentation to ensure quality assurance and accuracy to meet regulatory, investor and Associated Bank requirements for all channels (Retail, Correspondent, and Wholesale).

Monitor, initiate and reconcile fundings for service released and retained investors, CRA bulk purchase and Third Party Originated (TPO) lenders.

Ship closed loan files/images to investors for settlement.

Reconcile investor suspense and compliance findings.

Interact and follow-up directly with customers, title companies, TPO clients, loan coordinators, loan processors, loan closers, underwriters, loan officers, account executives, external vendors and servicing personnel to aid in correcting closed loan file documentation.

Escalate critical and regulatory findings to compliance and/or legal departments for guidance and clarification for resolution.

As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction.

Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner.

Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer’s best interests are our number one priority.

Consistency around customer experience guidelines is key and expected from all of our colleagues.

Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.

Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements.

Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management.

This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline.

Decision Making
Other Ability to work independently
Problem Solving

Verify mortgage loan transactions were closed as approved by underwriting, reviewing collateral and all o...

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