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Community Manager

Summary of Position:
The Community Manager is responsible for all phases of the operation of his or her Community.

This includes the general administration, and maintenance of the physical property and supervision of all personnel.

The primary goal of the Community Manager is to maintain good physical condition of the property, with a stabilized and profitable financial operation.

In addition, the Community Manager must support and encourage their staff, instill professionalism and the concept that the Resident (our consumer) is always right to the COMMUNITY MANAGEMENT TEAM and provide the best and highest quality level of service possible for all residents.

Essential Duties and Responsibilities:

The total property operation is divided into the following categories:

Personnel Director


Train and be responsible for work performed by all staff members.


Hire, discipline, motivate, train, and supervise employees by following the company’s policy, while inspiring loyalty to the Community management team and the company.


Do written evaluations of employees and make recommendations for salary increases and/or advancement.


Maintain accurate payroll records as required by the company.


Supervise maintenance staff, including Maintenance Supervisor, and ensure that the procedures and maintenance manual are followed.

Administration Director


Adhere to all company personnel directives according to the manual of operations and procedures.


Reviews all residential leases and related forms and administer all legal rights of the property, including appearing in court for all eviction proceedings.


Inspect vacant units to ensure they are rent ready and the status of each of these vacant apartments is recorded.


Supervise all details of move-ins and move-outs according to company policy and local or state statutes.


Ensure that all residents are provided with a clean, safe, well-maintained community.


Have a thorough knowledge of the area where the Community is located, including schools, shopping, hospitals, etc., and all competitor properties.

Be an active member of the business community by attending meetings of the Apartment Association, Chamber of Commerce, and any other appropriate organizations in your community.


Hold weekly staff meetings.

Have clear goals and objectives for your team with definable schedules for completion.


Work with residents and resident organizations.


Report accidents and emergency situations to the regional and corporate offices immediately and prepare property reports.

Refer to administrative and forms manual for procedures.


Ensure that all maintenance requests are handled on an immediate one-call basis, if possible, and the residents are notified if parts must be ordered causing delay.

Review outstanding work orders daily and ensure work orders are closed timely (within 24 hours if no supplies need to be ordered or other extenuating circumstances).


Continually inspect...

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