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Residential Lending Trainer

Associated Bank is an equal opportunity employer committed to creating a diverse workforce.

We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282.

 

JOB SUMMARY
Under limited supervision, deliver job-specific training to new and existing Residential Lending Colleagues, Management and Vendors.

Responsible for the facilitation of training related to systems, products, validation, collections, sales, soft skills, servicing & origination specific functionality along with regulatory and investor requirements and frequent updates.

Provide support to Management in skill set evaluation, accountability, and quality assurance such as; quality monitoring, coaching, calibration, complaint handling, survey feedback and e-learning administration.

Act as a representative of the Business Segment and a member of Management with responsibility in developing high performing colleagues and ensuring they are engaged.

COMPLIANCE STATEMENT
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements.

Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management.

This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline.

KEY RESULT AREAS
Communication
Quality Assurance
Training/Coaching
Supervision
Customer Service
Customer Retention
Research
Reporting
Problem Solving
Process Improvement
Leadership
Staff management & development

 

JOB ACCOUNTABILITIES
Train new and existing Residential Lending colleagues to perform as highly skilled team members in accordance to the Brand and to learn all systems applicable to their job functionality.

Monitor the trainee’s performance and coach them to reach established performance and knowledge benchmarks prior to release from the training program.
Train specialized/advanced skills to existing staff and management including investor requirements and regulatory updates.
Proactively identify training needs in department and develop training topics, quizzes and tips to reinforce them.

Analyze effectiveness of training by creating tests/exercises to measure comprehension and proficiency utilizing computer-based testing whenever applicable.

Administer testing during training, follow-up sessions or the acquisition of new skills.

Develop and maintain database of a...




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